FAQ

Use this quick reference for purchases, delivery, and assistance after receipt.

What are the shipping timeframes?

Normal handling takes 1–2 business days once payment is authorized. The shipment then has an estimated 4–6 business days in transit, apart from weekends and relevant holidays.

May I return a non-defective item or exchange it?

Yes. New goods with or without a defect may qualify, and exchanges are offered after review. Non-defective merchandise must stay new, unused, and in its original state. Apply within 30 calendar days following delivery and follow the Refund Policy.

Are return postage or restocking charges payable?

No restocking charge is imposed. The package contains a free prepaid label for the mailed return; obtain approval before using it and follow the destination details we provide.

How quickly is money returned?

Within 10 days of approval, we process and start the refund to the payment method originally used. The financial provider may post it later.

How do I contact the store?

Open Contact Us for help with merchandise, orders, delivery, payment, privacy, or a return.